Elements and Performance Criteria
- Manage information and ideas
- Strategies and processes are put in place to ensure that information associated with the achievement of work responsibilities is collected from appropriate sources and communicated to all stakeholders
- Strategic planning and operational planning is conducted to ensure that communication of ideas and information is appropriate to the audience and is sensitive to social and cultural diversity and any special needs
- Consultation processes are developed and/or implemented to ensure that employees have the opportunity to contribute to issues related to their work and that feedback on outcomes of the consultation process is received
- Policies are established and/or implemented to ensure that contributions from internal and external sources are sought and valued in developing and refining new ideas and approaches
- Processes and procedures are developed and/or implemented to ensure that issues raised are resolved promptly or referred to relevant personnel as required
- Establish systems to develop trust and confidence
- Policies are established and/or implemented to ensure that people are treated with integrity, respect and empathy, and that the organisation's social, ethical and business standards are used to develop and maintain effective relationships
- Trust and confidence of employees, colleagues, customers and suppliers is gained and maintained through competent performance
- Own interpersonal styles and methods are adjusted to the organisation's social and cultural environment and members of the work team are guided and supported in their personal adjustment process
- Manage the development and maintenance of networks and relationships
- Implement strategies to manage difficulties to achieve positive outcomes
- Strategies are developed and/or implemented to ensure that difficulties are identified and analysed, and that an action plan is developed to rectify the situation in accordance with organisational requirements and relevant legislation
- Guidance, counselling and support are extended to colleagues in their efforts to resolve work difficulties
- Processes to ensure the identification and management of poor work performance are developed and managed within the organisation's processes
- Processes and systems are established to ensure that conflict is identified and managed constructively within the organisation's processes